RETURN & EXCHANGE
Every ARTISAV product is individually handcrafted using traditional artisanal techniques. As a result, slight differences in colour, texture, weave, print placement, finish, or other natural characteristics may occur from one piece to another. These variations are an inherent feature of handcrafted products, contribute to their individuality, and shall not be regarded as defects or as valid grounds for any return, exchange, or refund.
ARTISAV is committed to delivering products that match the specifications of each confirmed order and meet its quality standards. Accordingly, requests for returns or exchanges—whether for domestic or international orders—will be considered only if:
The customer receives an item different from the one ordered; or The product contains a genuine manufacturing or quality defect.
To initiate a claim, the customer must notify ARTISAV Customer Care within forty-eight (48) hours of delivery and provide the order number, delivery details, transaction date, and clear photographs showing the incorrect or defective product. Any request received after this period may not be accepted.
Where a claim is found to be valid, the product must be returned within five (5) days of delivery in its original condition. The item must be unused, unwashed, and accompanied by its original packaging, tags, labels, invoices, and any other materials supplied with the product.
After the returned product has been received and inspected, ARTISAV will determine the appropriate resolution at its sole discretion. Where possible, the original item will be replaced. If the same product is unavailable, ARTISAV may provide a comparable alternative. Due to the unique nature of handcrafted products, every request is assessed individually, and ARTISAV reserves the exclusive right to approve or reject any request for return or exchange.
Customers are encouraged to review all order details carefully before completing their purchase, including product descriptions, colours, sizes, measurements, and quantities, as returns or exchanges will not be accepted for errors made while placing an order.
Returns, exchanges, or refunds will not be available in the following situations:
The shipping address provided is incorrect or incomplete;
The courier is unable to complete delivery after three (3) delivery attempts;
The recipient refuses to accept the shipment;
The product was purchased during a promotional campaign, sale, or discount event; or
The product has been customised, personalised, or specially made to order.
Products purchased through the ARTISAV website are not eligible for return or exchange at any ARTISAV retail store.
Customers should examine the package immediately upon delivery. If the parcel appears damaged, opened, or tampered with, the customer must retain the original packaging and all accompanying tags, labels, and invoices, and record the damage on the courier's delivery receipt before accepting the shipment. Signing the delivery receipt without noting any visible damage may result in the claim being declined.
ARTISAV reserves the right to amend or update this policy at any time without prior notice. If there is any conflict between this Returns & Exchanges Policy and the ARTISAV Terms & Conditions, the Terms & Conditions shall take precedence.
