FAQ

Frequently Asked Questions

1. Do you ship worldwide?
Yes, ARTISAV Jaipur offers FREE worldwide shipping on all orders.

2. Are duties and taxes included?
Yes. All international orders are shipped on a DDP (Delivery Duty Paid) basis, meaning duties and taxes are included in the order total. No extra charges are required at delivery.

3. How long does shipping take?
• India: 3–7 business days  
• International Orders: 7–21 business days

Delivery times may vary depending on your location and customs processing.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

5. What payment methods do you accept?
We accept secure payments through trusted payment gateways, including credit/debit cards, UPI, PayPal, and other available payment methods at checkout.

6. Can I cancel my order?
Orders can only be canceled before they are shipped. Once dispatched, cancellation requests cannot be accepted.

7. Do you accept returns?
Yes, eligible items can be returned within 7 days of delivery. Please refer to our Return & Refund Policy for complete details.

8. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos of the product and packaging at admn.artisav@gmail.com.

9. Are your products handmade or handcrafted?
Many of our jewellery and fashion products are handcrafted and may have slight variations, making each piece unique.

10. How can I contact ARTISAV Jaipur?
You can reach us anytime at:

📧 admn.artisav@gmail.com
🌍 www.artisavjaipur.com